We're a small business run by cyclists who care about bikes. We endeavour to deliver a faultless service.
They person you email or speak to on the phone is also likely to be your driver or the person who packs your bike. In the unlikely event of a problem you can deal with us directly.
Problems are usually resolved speedily and informally but it is necessary to have professional terms and conditions for the benefit of customers and our buisness. You can download the full terms and conditions here.